Privacy and Terms
YOUR PERSONAL INFORMATION: WHAT WE COLLECT, AND HOW WE USE IT
We do not collect personal information about you when you visit our website unless you choose to provide that information to us. If you do nothing during your visit but browse through our website, read pages, or download information, the web server will automatically gather and store certain information about your visit. This information does not identify you personally. We may use such information or any information you do provide to monitor our website’s performance, and to make improvements where necessary.
Information Stored Automatically
By default, all web server log files capture Internet Provider (IP) addresses. We may use your IP address internally to help diagnose problems with our server, administer our website and to monitor network traffic to identify unauthorised attempts to upload or change information, or cause damage.
The Information You Provide
If you are a registered user, you are required to provide your email address and password when you login to our website.
If you belong to a subscription program or any other program under Walnut Hill Ob/Gyn Associates, we may ask for information which identifies you as a program member.
When you place an online order, you will be required to provide your name, email address, mailing address, contact number, payment card details and/or other information (e.g. special delivery instructions). We may share selected information with our agents, sub-contractors (e.g. shipping company) and/or third parties (e.g. the issuer of your payment card) for the sole purpose of delivering the product(s) you requested or processing your payment.
When you participate in any contest or promotion, we may ask for your name, address, email address and/or other information so we can administer the contest/promotion and notify winners.
If you choose to provide us with personal information by sending an email to Walnut Hill Ob/Gyn Associates, or by filling out a form with your personal information and submitting it through our website, we may use that information to provide the information, service(s) and/or product(s) you have requested.
We do not collect personal information for other purposes. The information you provide is not released to any third party for commercial marketing and gains or otherwise, without your permission except where required by law to do so (such as in the investigation of fraud or other inappropriate activity).
EMAILS FROM Walnut Hill Ob/Gyn Associates
Walnut Hill Ob/Gyn Associates has found that attractive, graphics-rich emails are a quick and effective way to inform our registered users and subscribers of new resources, clearance and sale items. We maintain an opt-out, user-customizable subscription database of users who have requested to receive these emails. Every email provides an option for you to unsubscribe to such information.
In recognition of the current regulatory environment and enforcement of federal and state laws pertaining to alleged fraud and abuse in this country, this office will return any payment received in excess of the amount due, regardless of whose error it was and regardless of who made the inadvertent payment. There is a limited exception to this policy as indicated below.
Error for patient copays or patient responsibility regardless of when the payment was received, will be returned within 30 business days of discovery.
- If the error was an overpayment by a patient, that patient will be notified and reimbursed. At the patient’s discretion, this office will hold an overpayment as a credit toward future treatment, but only if the patient requests that we hold it and the request is documented in the billing records with a copy sent to the patient.
- If our office detects a mistaken payment made by a private payer or a governmental entity, we will reimburse the amount to the payer, with a letter explaining the error. We will file a copy of any correspondence regarding the mistaken payment (to patients or payers) here in our office.
OB prepays and Surgical Deposits
These payments will be returned 60 days after the claims have cleared. This will allow the insurance to audit and discover any overpayments before we issue a refund.
If you feel like you are owed a refund, please call 214-363-7801 and ask for extension 231 or 240. (the business office)
Unauthorized attempts to upload information to or change information on our website are strictly prohibited and may be punishable by law.
LINKS TO OTHER WEBSITES